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The IM Chat system is a live chat support solution developed for web, iOS, and Android platforms using Flutter, with Socket and Express powering the backend. It provides seamless real-time communication between customers and support teams, helping businesses offer instant assistance. The system is complemented by a feature-rich admin panel, built with Next.js and React.js, that allows support teams to manage user queries and track chat history effectively. RESTful services are integrated to handle additional functionalities across platforms.
The main challenge was to ensure seamless integration of real-time communication across multiple platforms (web, iOS, and Android), while building a responsive and intuitive admin panel for managing customer interactions. Balancing real-time performance with efficient RESTful services and maintaining a smooth user experience across all devices was a key hurdle.
The IM Chat system delivers a comprehensive and efficient solution for real-time customer support. With multi-platform support, an intuitive admin panel, and features like chat history and user tracking, businesses can now manage customer queries more effectively. The integration of Socket for live updates ensures instant communication, improving customer satisfaction and support team productivity.
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